Delivery Information

To take advantage of this offer, simply check out with a basket value of £75+. This promotion will automatically deduct the delivery charge at the checkout.

Delivery to UK Mainland is FREE on all orders of £75+ from Escape To The Den.

Deliveries to UK Mainland can take up to 7 working days, (Highlands can take an additional 10 working days for delivery on top of the advised 7 working days).

We wish to draw your attention to some important terms regarding delivery:

1. The risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
2. Whilst we will make every effort to deliver within the time stated on our Website, we will not be liable for any loss caused to you by any late delivery or failure to deliver within the estimated timescales. We aim to keep you updated if there are any delays. We will endeavour to get your goods to you as soon as possible. Should you wish to cancel your order, you will be refunded once the goods have been returned to our distribution centre(s) in line with our Returns Policy or classified as lost by the Carrier company.
3. We will attempt to deliver your order to the delivery address stated on your order form. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we will refund the price of the products less delivery costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.
4. Once an order has been dispatched and assigned for delivery, it cannot be amended or cancelled.

Your order can be delivered anytime between 8am and 6pm and for security purposes a signature maybe required on receipt.

Unfortunately we cannot deliver on Public/Bank Holidays or Weekends. Such deliveries will be made on the next working day.

If you are not available to take delivery, the carrier may leave a calling card to enable you to contact your local delivery depot and rearrange delivery.

DX is an all-day service between 8.00am-6.00pm, we can’t currently provide a timeslot for delivery.

Once delivered the items ordered will become your property (provided they have been paid for in full) and your responsibility and, apart from where damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

Please make sure that you check your items carefully before you use them. We recommend that you keep your receipt or order number, which can be found on your order confirmation email or on the order invoice that comes with your delivery, because you will need it as proof of purchase in the event of any after-sales enquiry.